Work Attitude or Mindset:
Your Pre-Work for Dealing with Difficult Co-Workers.
Work attitude...mindset...perspective...it's all the same thing. It's about getting your head on straight BEFORE you try any skills or techniques for dealing with someone you are having difficulties with. It is the GLUE that holds all the rest of it together. Your mindset is the KEY to utilizing people skills perfectly with no success and utilizing people skills however haphazardly and having great success.
Things you can do to alter a negative mindset BEFORE speaking to a difficult co-worker:
The Work of Byron Katie
A revolutionary tool that is so simple. Four questions and then turn the thought around to its opposite. Your stressful thinking doesn't have a chance. If you investigate just one resource for handling work attitude, this is it.
Work Stress Worksheets
Free worksheets with questions to uncover perceptions that may be influencing your body language, tone of voice and word choice. Do some "inner work" here before talking to your difficult co-worker.
Work Stress Articles
(From "Articles", I would specifically recommend the following):
-Being Right: What Price Do You Pay?
-Stop Fighting Reality
-Dealing with Difficult People
-Honesty: Not the Best Policy
-The Mirror Exercise
See more on dealing with difficult co-workers: Tone of Voice
At almost 40% of your total message, your tone of voice is key to an effective conversation.
Word Choice
Learn the words that START arguments, so you can avoid one.
Body Language
This is the one. Body Language will tell on you faster than any other component when having a difficult conversation (at 55% of your entire message).
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