Body Language

Dr. Albert Mehrabian is the scientist who "discovered" body language. His research led to some communication skills insights that still resonate today.

Mehrabian Research
His original research related to face-to-face communication and like vs. dislike in the receiver: he found that when there was a lack of congruence between verbal and nonverbal components of a message, people tended to believe the nonverbal portions.

In other words, if you are lying or trying to communicate something you don't really feel or believe, your body will tell on you!

Yes, there are ways to "fake it until you make it" with body language. If you WANT to communicate more effectively, but RIGHT NOW, you just can't stand this person, it would be useful to learn some ways that your body may not be quite as diplomatic as your value system.

See one of several in a series of videos on improving BODY LANGUAGE:

And here's another video (seems like a VISUAL topic!)

Body Language on the Job Video (CBS):

Article from Forbes Magazine:
Top Ten Body Language Mistakes of the Emotionally Unintelligent. Go to Article.

See more on building skills for dealing with difficult co-workers:

Tone of Voice
Word Choice

Now Available: 60 Ways to Deal with a Pain in the Butt @ Work for only $5.99.Quick, insightful ideas for dealing with a difficult co-worker or boss. Guaranteed*.

Return from "Body Language" and back to "Difficult Co-Workers"?

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