Body Language

Dr. Albert Mehrabian is the scientist who "discovered" body language. His research led to some communication skills insights that still resonate today.

Mehrabian Research
His original research related to face-to-face communication and like vs. dislike in the receiver: he found that when there was a lack of congruence between verbal and nonverbal components of a message, people tended to believe the nonverbal portions.

In other words, if you are lying or trying to communicate something you don't really feel or believe, your body will tell on you!

Yes, there are ways to "fake it until you make it" with body language. If you WANT to communicate more effectively, but RIGHT NOW, you just can't stand this person, it would be useful to learn some ways that your body may not be quite as diplomatic as your value system.

See one of several in a series of videos on improving BODY LANGUAGE:

More videos (seems like a VISUAL topic!)

Body Language Mistakes You Need to Fix Now
Body Language: Do's and Don'ts in the Workplace
Body Language (includes link to article with more detail)

Article from Forbes Magazine:
Top Ten Body Language Mistakes of the Emotionally Unintelligent. Go to Article.

See more on building skills for dealing with difficult co-workers:

Tone of Voice
Word Choice

Return from "Body Language" and back to "Difficult Co-Workers"?

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